New Support Platform
by Tom Berryman [Profile] | Tuesday, April 24th, 2012
On Tuesday May 1, we will launch our new support platform.
The new platform will enable us to further reduce our support times and improve our communications. One of the new features will enable clients (you) to directly log into our HelpDesk and access your support cases. Ultimately this will enable you to make support requests and requests for escalation as well as view your invoices and monthly statements.
We are all very excited about launching this platform and looking forward to the improvements we can bring to you.
Permalink: http://www.connectivityit.com.au/2012/04/24/new-support-platform/
Project Complete: Phoenix Street Generator
by Tom Berryman [Profile] | Friday, April 13th, 2012
Today we have completed and commissioned the generator system to ensure that under all failure scenarios service delivery is maintained. This project has been completed in line with our technical guidelines that avoid any single points of failure.
Permalink: http://www.connectivityit.com.au/2012/04/13/project-complete-phoenix-street-generator/
Scehduled Outage
by Tom Berryman [Profile] | Friday, April 6th, 2012
Date: 7/4/2012
Window: 10am to 2pm
Duration: There will be a 15 minute disruption during this window.
Affects: All IP transit passing through our Warragul South radio site.
Connectivity I.T. will be conducting maintenance on our power supply to our Warragul South radio site. This will increase the run time of this site in the even of a power failure.
Permalink: http://www.connectivityit.com.au/2012/04/06/scehduled-outage-2/
Data Centre Power Delivery
by Tom Berryman [Profile] | Friday, April 6th, 2012
Today the first stage in our Phoenix Street data centre power delivery project has been completed. The new UPS is online and attached to all hosted servers. This will immediately increase run time 5 fold. No interuptions occured during this implemenation.
Stage 2 is the installation of the generator. This is scheduled for completion on 11/4/2012.
Permalink: http://www.connectivityit.com.au/2012/04/06/data-centre-power-delivery/
Scehduled Outage
by Tom Berryman [Profile] | Thursday, April 5th, 2012
Date: 6/4/2012
Window: 10am to 10pm
Duration: Potential 5 minute interruptions at multiple times during the window.
Affects: All services.
Connectivity I.T. will be conducting maintenance on our power supply to our data centre. Core infrastructure has dual feed power so will likely not be affected however many services will be as their hardware is migrated to the new UPS system and generator backup feed.
The long-term benefits of this will put our data centre into world-class standards. All services will be able to remain online without any power grid feed and be unaffected by fibre optic failures.
Permalink: http://www.connectivityit.com.au/2012/04/05/scehduled-outage/
Unscheduled Outage
by Tom Berryman [Profile] | Friday, March 23rd, 2012
Today, 23-03-2012, between approximately 1.25pm and 2.10pm our Phoenix Street facility experienced an unscheduled outage due to a prolonged power failure. The failure was caused by the extreme weather South East Victoria experienced today.
This interruption to service is unfortunate as it fell mid way through our power delivery systems upgrade.
All services were restored by 2.30pm today and we apologize for any inconvenience.
Permalink: http://www.connectivityit.com.au/2012/03/23/unscheduled-outage/
Scheduled Outage
by Tom Berryman [Profile] | Monday, March 19th, 2012
At 3.30pm today (19-03-2012) there will be a breif outage to services delivered over the internet.
Permalink: http://www.connectivityit.com.au/2012/03/19/scheduled-outage/
ISP Dodo admits fault in internet outage yesterday
by Tom Berryman [Profile] | Friday, February 24th, 2012
Sourced from theage.com.au (http://www.theage.com.au/technology/technology-news/dodo-takes-blame-for-internet-outage-affecting-millions-20120223-1tpqq.html) Dodo has confirmed its role in causing issues with core network infrastructure yesterday.
It is likely many factors are at play however what we can confirm is that international traffic was being routed through the Dodo network and obviously this was not intended behavior.
The actual affect was widespread across Telstra transit services and Connectivity I.T.’s access was affected also. Despite many paths to the internet this issue affected failover mechanisms.
Permalink: http://www.connectivityit.com.au/2012/02/24/isp-dodo-admits-fault-in-internet-outage-yesterday/
Internet Issues
by Tom Berryman [Profile] | Thursday, February 23rd, 2012
Today (23/2/2012) at approximately 14:00 through 14:40 it appears that Telstra suffered a core network failure in Melbourne. At this stage this information is unconfirmed however it is concurrent with the data and monitoring we do have available. At present (17:00) all systems appear to have returned to normal for some time now.
Permalink: http://www.connectivityit.com.au/2012/02/23/internet-issues/
Weather Warning
by Tom Berryman [Profile] | Thursday, February 16th, 2012
With extreme weather forcast for Melbourne’s South-East prepare for some minor interuptions to services. The most likely cause of issues are power outages.
Permalink: http://www.connectivityit.com.au/2012/02/16/weather-warning/