How our Help Desk works

With the recent launch of our new Help Desk platform codenamed ‘Unite’, we have been able to significantly [...]

New Support Platform

On Tuesday May 1, we will launch our new support platform. The new platform will enable us to [...]

Project Complete: Phoenix Street Generator

Today we have completed and commissioned the generator system to ensure that under all failure scenarios service delivery [...]

Outlook Junk Email + Exchange 2010

As we are all aware, Microsoft’s Outlook 2010 ‘Junk Email’ folder is a little unpredictable, more than just a [...]

Scehduled Outage

Date: 7/4/2012 Window: 10am to 2pm Duration: There will be a 15 minute disruption during this window. Affects: [...]

Frequently Asked Questions

Our online support library provides answers to some of our most common questions.

Spam Titan Login
This document details the basics of how to log into the Spam Titan web portal. This will enable you to view messages in the quarantine in real time and release them.

Spam Titan Report
This document describes what the Spam Titan Quarantine Report is that users receive when they have mail in the quarantine. It details what to do with the report and how you can use it to your advantage.